FAQs
*Frequently Asked Questions*
General Questions:
*Hair Extensions and Wigs*
1. *Q: What types of hair extensions do you offer? *
A: We offer high-quality raw human hair extensions in various textures, colors, and styles, including clip-in, tape-in, and bonded extensions.
2. *Q: How do I care for my hair extensions? *
A: To maintain the quality and longevity of your hair extensions, we recommend gentle washing and conditioning, avoiding excessive heat styling, and using sulfate-free products.
3. *Q: Can I color or dye my hair extensions? *
A: Yes, but we recommend consulting a professional stylist to ensure the best results and to prevent damage to the hair.
*Makeup and Beauty Products*
1. *Q: What types of makeup products do you offer? *
A: Our makeup collection includes a wide range of products, such as foundation, eyeshadow palettes, cream makeup palettes, lip products, and more.
2. *Q: Are your makeup products cruelty-free and vegan-friendly? *
A: Yes, we offer a selection of cruelty-free and vegan-friendly makeup products. Please see product descriptions for specific details.
3. *Q: How do I use your makeup products? *
A: Please refer to our product instructions or tutorials for guidance on using our makeup products.
*Beauty Tools and Accessories*
1. *Q: What types of beauty tools do you offer? *
A: Our beauty tools collection includes makeup brushes, makeup sponges, eyelash applicators, and more.
2. *Q: How do I care for my beauty tools? *
A: We recommend regular cleaning and sanitizing of your beauty tools to maintain their quality and prevent bacterial buildup.
*Sexy Wear and Lingerie*
1. *Q: What types of sexy wear and lingerie do you offer? *
A: Our collection includes a range of sexy robes, lingerie sets, and intimate apparel for women.
2. *Q: What materials are your sexy wear and lingerie made of? *
A: Our sexy wear and lingerie are made from high-quality materials, including lace, silk, and satin.
*Customer Support*
1. *Q: How do I contact your customer support team? *
A: You can reach us via email, phone, or through our contact form. Our team is dedicated to providing prompt and helpful assistance.
2. *Q: What are your business hours? *
A: Our business hours are 24/7 online based. We strive to respond to all inquiries within 24 hours.
*Product Care and Maintenance*
1. *Q: How do I store my hair extensions and wigs? *
A: We recommend storing your hair extensions and wigs in a cool, dry place, away from direct sunlight and heat.
2. *Q: How do I clean my makeup brushes? *
A: We recommend gently washing your makeup brushes with mild soap and water and allowing them to air dry.
*Ordering and Shipping*
1. *Q: How do I track my order? *
A: Once your order ships, you will receive a tracking number via email, allowing you to monitor the status of your package.
2. *Q: What is your return and exchange policy? *
A: We offer a 30-day return and exchange policy. Please see our detailed policy for specific guidelines.
